If you have replaced your smartphone or tablet but are keeping your original phone number, you will have to Reactivate Duo Mobile on the new device by following these instructions:

1. Log into the following website using an authentication method that you still have access to (choose Other Options to see alternative login methods): https://accounts.iam.ucla.edu/mfa
2. Once logged in successfully via an alternative method, select the Smartphone or Tablet that you will reactivate Duo Mobile on.
    
3. Click on the [REACTIVATE DUO MOBILE APP] button.
    
4. At the following QR Code window:
    
   1. Open the Duo Mobile application on your device.
       
   2. Click on the [+] button at the top-right of the screen.
       
   3. Using your device's Duo Mobile application, scan the QR Code found on your web browser's window.
       
   4. The UCLA Logon Multi-Factor Authentication service has now been added to your new device's Duo Mobile application.