Training Materials
While you're at home, stay connected to the rest of the UCLA community with our software bundle and other tools for working remotely.
Canva is an intuitive graphic design tool for creating social media graphics, flyers, presentations, and more. Canva supports the UCLA community in producing engaging content, collaborating with peers, and streamlining group projects. With millions of templates and design assets, Canva simplifies content creation and teamwork.
Students, Faculty and Staff can access their Canva account using the Single Sign-on Link.
Note: Faculty and Staff must request a Canva License from Software Central before logging in.
Primary Features and Benefits of Canva
- Vast Template Library: Thousands of professionally designed templates for various uses.
- Customizable Content: Customizable design elements, including images, icons, shapes, and charts.
- Photo Editing Capabilities: Basic photo editing tools like cropping, filters, and adjustments.
- Seamless Collaboration: Collaboration tools and 1TB of storage for efficient group and department projects.
- Dynamic and Engaging Content: Platform for creating graphical whiteboards, presentations, and websites.
Resources
- Canva for Students Training Demos (3 Demos)
- Canva for Faculty and Staff Playlist (2 Support Videos, 4 Demos)
PCR-360 is a service delivery and billing system and the CustomerCenter portal serves as the Customer facing interface (front-end) of the PCR-360 application. This system offers users many advantages, such as:
- Quick access to services/equipment list and ability to make changes to current service
- View bills and reports
- Capability to create Service Requests and submit a 360 Incident (Trouble Ticket)
- Integrated approval steps, allowing departments to approve service requests before they begin
Guides
FAQ
Zoom is UCLA’s choice for video and web conferencing. Through a system-wide license agreement, the University of California has negotiated a significant discount off the regular price of a Zoom Pro license.
Softphone
Physical Phone
- Poly Edge E Series Phone Quick Tips
- Manage Voicemail
- Poly Edge E Series Bluetooth Guide
- Poly Edge E Series Interactive User Guide
For more information, please visit:
DocuSign is a secure, legally-binding electronic signature application, allowing users to sign and complete forms digitally from anywhere at any time. Electronic signatures provide an alternative to paper-based forms and wet-ink signatures.
Training
DocuSign Training for Senders (1 hour): This course is intended for UCLA employees who are responsible for sending and managing documents using DocuSign.
All employees who will have the role of DocuSign Sender are required to take this course. This is an introductory level course and requires no prior knowledge of DocuSign or UCLA specific policies and security issues related to DocuSign.
Note: You will need an active DocuSign account in order to access the DocuSign University courses included within this course. Please contact your local IT Department for an account.
Resources
Box is a University approved, secure and free method to store and share documents online.
Users can create files and folders, share them using a direct link, and invite both UCLA and external team members to collaborate. Box is easily accessible from anywhere, on smartphone, tablet, or your computer. Documents stored on Box are encrypted and user have unlimited storage.
Resources
For more information, please visit:
1Password provides a secure, confidential password manager software application to store, retrieve, and manage complex passwords. Strong passwords are a critical defense against account misuse and data breach. Password management provided by 1Password simplifies the need to remember multiple, complex passwords by helping manage these logins through a unified application interface.
Resources
Slack is a messaging and collaboration platform available to all UCLA students, faculty and staff. With Slack, people can work together more effectively, connect various software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
- Slack Knowledgebase (FAQs)
- Slack Resources LIbrary(Slack)
- UCLA Slack Migration Planning PDF
- Workspace Overview: Workspace Admin Quick Reference Guide (PDF)
- Workspace Administration Details: UCLA Slack Workspace Admin Guide (PDF)
- Using Slack at UCLA - Student Quickstart Guide (PDF)
- UCLA's Good Slacker Guide (Slack best practices & etiquette)
- UCLA Slack Code of Conduct
Videos
View the following UCLA Slack Enterprise Grid YouTube playlist for videos on the following Slack topics:
- What is Slack?
- Get Up and Running with Slack
- Find and Start Conversations in Slack
- Collaborate Effectively in Slack Channels
- Advanced: Collaborate Effectively in Slack Channels
- Slack Notifications and Status
With Cisco Jabber, mobility doesn’t limit productivity. Make and take phone calls from your VoIP office phone number on your laptop or mobile device
Resources
The training department has created a multitude of resources that aim to increase knowledge on:
Voicemail
- Voicemail Quick Reference Guide
- Ronald Reagan Medical Center Voicemail Guide
- Voicemail User Guide
- Voicemail FAQs
Voice Over IP (VoIP) Phones, General Campus
Cisco IP Phone 8800 Series
VoIP 8832 Conference Single Line
VoIP Quick Reference (7800/7900 Series Phones)
- VoIP Quick Reference Card
- VoIP Online Tutorial (7800 Series Phones)
- VoIP User Guide (7900 Series)
- VoIP Wireless Handset User Guide
Electronic Business Sets (EBS)
Norstar Telephones
Automate Attendant (AA) Call Processing System
Automatic Call Distribution (ACD) Call Processing System
- ACD Quick Reference Card
- ACD Agent User Guide
- ACD Supervisor User Guide
- ACD Management Information System User Guide
