Digital & Technology Solutions

Academic Technology sets the strategy for a portfolio of enterprise-wide products and platforms enabling the activities of academic stakeholders across the university.

The Academic Technology team designs, develops, configures, enhances, optimizes, and maintains core enterprise technologies ensuring functionality, quality, business value, user-experience, and digital accessibility of the products and platforms meet the expectations of the campus community. Academic Technology fuels DTS’ cloud-first strategy by strategically reducing technical debt in partnership with other departments and teams leveraging cutting-edge techniques to accelerate releases using automation and application lifecycle management standards and tools

In partnership with and in support of administrative stakeholders, the Business Information Technology team designs, develops, configures, enhances, optimizes, and maintains products and platforms that enable UCLA’s business functions (e.g., Budget & Financial Management, Student Information, Faculty Information, Business Information, Human Resource Information, Customer Relationship Management).

Customer Success proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Acts as the “front door” for DTS providing tiered support to handle the majority of common IT user needs including software, endpoint, and access inquiries. Provides service management expertise and program design including incident management, problem management, change management, asset management and inventory control, and knowledge management grounded in ITIL principles. Enables service excellence and a spirit of continuous improvement monitoring key performance factors such as customer satisfaction and customer service throughput and implementing process improvements.

The Data and Artificial Intelligence team will be responsible for discovering opportunities to leverage advanced data, analytics, and artificial intelligence opportunities across the campus community, collaborating and enabling the organization to pursue innovations in data and AI, and advancing the university’s capabilities through internal and external partnerships.

The Digital Foundry sets the strategy to accelerate the adoption of industry leading practices across technology modernization domains, supporting a portfolio of enterprise-wide products and platforms that enable the activities of academic and administrative stakeholders across the university. The Digital Foundry team focused on three main pillars:

1. Human-Centered Product Strategy and Design, including product discovery, user research, accessibility, UX, and UI services.
2. Cloud and DevOps Strategy support the evolution of our cloud and engineering capabilities across infra, data, and product delivery teams, championing a cloud-first approach coupled with automation and AI capabilities to deliver features faster and more reliably.
3. Solutions Architecture fosters the implementation of cohesive end-to-end solution architectures, ensuring baseline interoperability, reliability, scalability, and security capabilities are in place when architecting new solutions or updating existing ones.

The Digital Spaces department manages physical and virtual classrooms, specialized learning environments, and other learning environments (e.g., conference spaces). Oversees that they are suitably equipped and functional to meet the needs of the educational experience. Oversees the installation and long-term management of displays technologies (e.g., screens) across campus.

Enterprise Data & Analytics leads campus-wide enterprise data and analytics including data governance, architecture, data and application integration, database administration, and business intelligence such as reporting and analytics. This team sets the tone for UCLA’s data culture, further ingraining data usage into the university’s ways of working. The Enterprise Data & Analytics team manages the technology, processes, and support needed to equip university stakeholders with thorough, secure, and accessible data.

The UCLA Information Security Office enables UCLA’s goals by providing leadership assuring the confidentiality, integrity, and availability of its information resources. The Information Security Office enables efficient incident response planning and notification procedures. In addition, the office aims to implement risk assessment strategies to identify vulnerabilities and threats to departmental information resources and enterprise systems. This includes executing a comprehensive UCLA IT security plan, which involves proposing, delivering, and enforcing administrative, technical, and physical security measures to tackle identified risks based on their sensitivity or criticality.

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure Services strives to optimize performance increasing storage, elevating the network, and reducing downtown.

Strategy, Planning, and Operations leads and manages a large and complex portfolio of IT projects and programs while establishing partnerships and stakeholder engagement efforts with students, faculty, staff, and external partners on behalf of the IT organization.

The Technical Operations team oversees the design, development, implementation, maintenance, enhancement, and operations of IT platforms, systems, and applications in service of administrative units. The team also monitors the effectiveness and service delivery standards of these technologies to ensure business outcomes are met through innovative technologies. Additionally, the team focuses on process improvement and service excellence to key campus customers.