Things to Remember When Contacting Us

In order to better assist you, we need specific information about the problem you’re having. Please have the following information when you contact us:

• Your UCLA Logon ID. Please note that this is the part of your email address before @ucla.edu
  • If you cannot remember your UCLA Logon ID, please provide your 9-digit University ID number
  • Service Desk staff will never ask for your password. Do not provide your password to anyone over the phone or via email
• The operating system and version installed on your computer
• The version of the software you're using
• Your Internet Service Provider (how you connect to the Internet)
• The exact error message you're getting
• The exact time you're getting the error