The DTS Service Desk employs student consultants who have an interest in assisting the campus community with technology and are able to explain and troubleshoot problems and concepts related to our services. The student consultant provides primary support for walk-in, email, and telephone customers.

Positions provide a competitive hourly rate, with advancement possibilities based on performance and experience. You may be required to work some evening shifts. All student consultants are required to work a minimum of 12 hours a week.

At a minimum, you must have:

• At least 3 quarters remaining until graduation.
• Knowledge of common software and tools, such as modern login systems, multi-factor authentication, and cloud-based file hosting (Google Drive, Box), and the ability to explain how to use these tools in plain English.
• Ability to identify, explain, and resolve problems with both Windows and Macintosh operating systems, as well as with our supported software and services, such as email client software, VPN software, modern authentication systems, etc.
• Demonstrated excellent interpersonal skills, including ability to work collaboratively and to communicate clearly, over the telephone and in person with faculty, staff, and students.

Interested in applying for a position? Please fill out our job application (PDF form) and email it to sdstudentjobs@ucla.edu along with a current copy of your resume. Alternatively, you can drop it off or mail it to:

DTS Service Desk
UCLA
Kerckhoff, Suite 124
Box 957216
Los Angeles, CA 90095-7216