Skip to Main Content

How do I reactivate a device?

If you have replaced your smartphone or tablet but are keeping your original phone number, you will have to Reactivate Duo Mobile on the new device by following these instructions:

  1.  

    1. Log into the following website using an authentication method that you still have access to (choose Other Options to see alternative login methods): https://accounts.iam.ucla.edu/mfa

      Once logged in successfully via an alternative method, select the Smartphone or Tablet that you will reactivate Duo Mobile on.

       


       

    2. Click on the [REACTIVATE DUO MOBILE APP] button.

       

       

    3. At the following QR Code window:

       

       


       

      1. Open the Duo Mobile application on your device.

         

         


         

      2. Click on the [+] button at the top-right of the screen.

         

         


         

      3. Using your device's Duo Mobile application, scan the QR Code found on your web browser's window.

         

         


         

      4. The UCLA Logon Multi-Factor Authentication service has now been added to your new device's Duo Mobile application.

         

         
 
Related Links