Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Student Experience Working Group will examine and elevate lived digital experiences that enable students, faculty, staff, and researchers to succeed across the full academic lifecycle. The group will assess how technology is actually experienced in practice, supports key processes, uncover friction points and inequities as encountered by users, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

The Student Experience Working Group is charged with examining and advancing the end-to-end user centered digital experiences that support students from prospective to alumni. 

Scope of Work 

The working group will focus on the integrated digital experiences that comprise the student journey and broader academic lifecycle, from discovery and onboarding through instruction, research, advising, assessment, graduation, and ongoing engagement.  With attention to how individuals move across systems, roles, and moments over time.

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work without creating unnecessary friction for users, as a shared responsibility within the One IT ecosystem.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Staff experience Working Group will examine and elevate lived digital experiences that enable students, faculty, staff, and researchers to succeed across the full academic lifecycle. The group will assess how technology supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

Scope of Work 

The Staff Experience Working Group will focus on the integrated digital experiences that comprise the staff - seamless and consistent, scalable, efficient, and secure staff-facing digital solutions, processes, and workflows across all campus units. With attention to how individuals move across systems, roles, and moments over time.  

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work as a shared responsibility within the One IT ecosystem.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Faculty Experience Working Group will examine lived digital experiences and elevate the digital experiences that enable students, faculty, staff, and researchers to succeed across the full academic lifecycle. The group will assess how technology supports key processes, uncover friction points and inequities encountered by users, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

Scope of Work 

The Faculty Experience Working Group focuses on consistent, productive, secure digital solutions, processes, and workflows that enable faculty to design and deliver accessible courses, access institutional systems with ease, manage research and service activities, and interact with students and colleagues. With attention to how individuals move across systems, roles, and moments over time.  

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work as a shared responsibility within the One IT ecosystem.

Membership

*indicates faculty member 

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Research Working Group will assess and advance the technology infrastructure, platforms, expertise and services that enable world-class research, scholarship, and creative activity. The group will assess how technology and expertise supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities to enable and accelerate research activities and outcomes, while ensuring that risk management, accessibility, equity, and operational efficiency, are applied in ways that support rather than impede research. 

The working group will examine how digital capabilities support the full research lifecycle; identify effective practices alongside gaps, friction, inequities, and technical debt; and recommend prioritized improvements and investments that strengthen research competitiveness, collaboration, and innovation, and compliance across disciplines.

Scope of Work 

The Research Working Group will focus on the digital infrastructure, platforms, services, and support models that enable the full research lifecycle, from ideation and proposal development through execution, compute, data management, publication, compliance, and long-term stewardship of research products.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Instruction Working Group will examine and advance teaching and learning technologies, products, and services that enable equitable, accessible, and effective digital instruction. The group will assess how technology supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

The working group will assess how instructional technologies support UCLA’s pedagogical goals; identify gaps, friction, and inequities; and recommend improvements that strengthen learning outcomes, instructional innovation, and accessibility.

Scope of Work 

The Instruction Working Group will focus on digital platforms, tools, and processes that support instruction across modalities, including in-person, hybrid, and fully online learning environments.

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work as a shared responsibility within the One IT ecosystem.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Campus Operations Enablement Working Group will assess and advance the technology capabilities that enable campus operations, including IT facilities, equipment, and administrative functions. The group will assess how technology supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

Scope of Work 

The Campus Operations Enablement Working Group will examine how physical and digital IT assets, operational tools, and administrative systems enable staff and units to function effectively; identify gaps, inefficiencies, and inequities; and recommend improvements and investments that support reliability, scalability, security, and long-term sustainability across campus operations that underpin academic, research, and business functions.

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work as a shared responsibility within the One IT ecosystem.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan (especially Goal 5: Become a More Effective Institution), the Security Working Group will examine and advance cybersecurity in campus wide technologies, products, and services that enable equitable, accessible, and effective digital experiences. The group will assess how cyber supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

Scope of Work 

The working group will examine how security policies, tools, processes, and governance structures shape day-to-day digital work and research at UCLA. The group will focus on ensuring that security is proportionate, integrated, and adaptive, identifying a balanced approach to safeguarding data, systems, and people while maintaining compliance with local, system, and federal policies.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Infrastructure Working Group will assess and advance UCLA’s core technology capabilities that underpin instruction, research, and operations. The group will examine the effectiveness, scalability, security, and sustainability of foundational platforms and services; identify technical debt, gaps, and inequities; and recommend prioritized investments and modernization strategies that strengthen accessibility, enable innovation, and improve operational efficiency across the institution. The group will assess how technology supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

Scope of Work 

The Infrastructure Working Group will focus on ensuring reliable, scalable, and secure infrastructure including network, compute, storage, and data center capabilities while identifying technical debt, risks, and investment priorities needed to support institutional resilience and innovation.

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. 

Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work as a shared responsibility within the One IT ecosystem.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Media & AV Working Group will assess and advance UCLA’s core technology capabilities that underpin instruction, research, and operations. The group will examine the effectiveness, scalability, security, and sustainability of foundational platforms and services; identify technical debt, gaps, and inequities; and recommend prioritized investments and modernization strategies that strengthen accessibility, enable innovation, and improve operational efficiency across the institution. The group will assess how technology supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

Scope of Work 

The Media & AV Working Group will examine and strengthen campus media technologies and services that support instruction, research, and creative production across media-rich disciplines. The group will assess the consistency, scalability, and effectiveness of Media & AV platforms and services, identify gaps and inequities, and recommend improvements that enhance teaching, learning, and creative expression.

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work as a shared responsibility within the One IT ecosystem.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Data, Analytics & Reporting Working Group will assess and advance UCLA’s core technology capabilities that underpin instruction, research, and operations. The group will examine the effectiveness, scalability, security, and sustainability of foundational platforms and services; identify technical debt, gaps, and inequities; and recommend prioritized investments and modernization strategies that strengthen accessibility, enable innovation, and improve operational efficiency across the institution. The group will assess how technology supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

Scope of Work 

The Data, Analytics & Reporting Working Group will evaluate and advance UCLA’s data management, reporting, and analytics capabilities. The group will focus on platform effectiveness, alignment with campus data governance, and enterprise reporting solutions that enable informed decision-making, operational efficiency, and academic excellence. 

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work as a shared responsibility within the One IT ecosystem.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Web, Accessibility & Collaboration Working Group will assess and advance UCLA’s core technology capabilities that underpin instruction, research, and operations. The group will examine the effectiveness, scalability, security, and sustainability of foundational platforms and services; identify technical debt, gaps, and inequities; and recommend prioritized investments and modernization strategies that strengthen accessibility, enable innovation, and improve operational efficiency across the institution. The group will assess how technology supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

Scope of Work 

The Web, Accessibility & Collaboration Working Group will assess and enhance digital solutions that enable communication, content sharing, and collaboration across campus. This includes website strategy, accessibility, messaging platforms, and intranet capabilities. The group will focus on usability, equity, accessibility compliance and consistency of digital experiences across UCLA. This working group will focus on accessibility as it relates to the design, configuration, and support of web and collaboration platforms, and will coordinate with the Accessibility and Instruction Implementation Work Group and the Collaboration Tools Advisory Committee to avoid duplication of policy or instructional work.

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work as a shared responsibility within the One IT ecosystem.

Given the 12-week duration of this working group, the scope is intentionally focused on identifying priority issues, decision points, and actionable recommendations, rather than comprehensive audits or full solution design.

Membership

*indicates faculty member

Purpose 

In support of One IT’s unified vision and UCLA’s Strategic Plan, the Customer Success & User Experience Working Group will assess and advance UCLA’s core technology capabilities that underpin instruction, research, and operations. The group will examine the effectiveness, scalability, security, and sustainability of foundational platforms and services; identify technical debt, gaps, and inequities; and recommend prioritized investments and modernization strategies that strengthen accessibility, enable innovation, and improve operational efficiency across the institution. The group will assess how technology supports key processes, uncover friction points and inequities, and recommend concrete improvements that align with strategic priorities including shared responsibility for digital and cyber risk, accessibility, equity, innovation, and operational efficiency. 

Scope of Work 

The Customer Success & User Experience Working Group will leverage IT service management and product practices to ensure campus users receive consistent, high-quality support. The group will assess how services are delivered, measured, and improved, and will recommend approaches to evolve services based on customer feedback, experience data, and continuous improvement principles.

Contribute domain expertise on local workflows, activities, and data use to ensure digital and cyber risks are surfaced early and intentionally built into One IT recommendations, standards, and solution designs. Engage in the responsible use of digital tools, protect credentials and institutional data, and incorporate security-aware practices into daily work as a shared responsibility within the One IT ecosystem.

Membership

*indicates faculty member