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IT Services Is Here to Help

In response to the rapidly-evolving COVID-19 situation, Digital & Technology Solutions remains available to serve the UCLA campus community.

Dear Colleagues —

In response to the rapidly-evolving COVID-19 situation, Digital & Technology Solutions remains available to serve the UCLA campus community.

We’re providing support for staff and faculty to work remotely in several specific ways:

  1. We’ve increased the campus VPN capacity;
  2. We’ve upgraded our VoIP infrastructure to support 20,000 remote phones;
  3. We’re facilitating equipment loans, and partnering with the Library to offer additional laptops and iPads to support instruction and work.
  4. We've created a resource for faculty and staff of tools for working remotely;
  5. With our own staff remote as well, we're providing additional licenses for the Bomgar tool to enable our IT support colleagues to do remote troubleshooting and assistance.

Digital & Technology Solutions continues to provide 24x7 operational support to ensure the performance and availability of server infrastructure, networks, voice systems, and data centers, that support a variety of mission-critical campus applications.  Our staff are available remotely and on-call to ensure continuing support coverage for normal campus operations.

Our IT Support Center and Desktop Support teams are providing support remotely. We also continue to provide 24x7 after-hours support for UCLA Logon ID password resets, and Multi-Factor Authentication (MFA) / Duo assistance.  For self-service, the Customer Portal offers the option of searching our knowledgebase.

Contact Us

If you have a question, or need help, please contact us at 310-267-HELP (4357) or help@it.ucla.edu. Visit the Customer Portal, or the IT website for additional information and news.

Related Covid-19 Information

The campus is maintaining a number of sites to provide information about planning and resources regarding COVID-19:

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