UCLA continues to strengthen and modernize the technology environment that supports its teaching, research, and operational mission.
In collaboration with campus partners, UCLA Digital & Technology Solutions is advancing a more integrated, secure, and user-centered digital ecosystem aligned with the One UCLA vision.
This timeline highlights key milestones, progress, and partnerships supporting that work.
Cyber Risk Management Framework
A formal enterprise cyber risk framework will launch to standardize risk identification, scoring, mitigation, and reporting. This enables executive-level visibility into cybersecurity exposure. It institutionalizes continuous risk management across UCLA.
Digital Campus
AD Consolidation
Active Directory domains consolidate under centralized governance to strengthen identity security and privileged access management. This reduces attack surface and improves audit readiness. It supports zero-trust evolution and enterprise identity standards.
Digital Campus
Network Unification Pilot
Early-adopter environments will validate the unified network design under live operational conditions. Lessons learned will refine migration playbooks before campus-wide waves begin. This step ensures risk-managed implementation.
Digital Campus
IT Alignment Council Formed
Launched the IT Alignment Council to provide governance, ensure alignment across initiatives, and support decision-making as UCLA advances its One IT strategy.
Consolidation
Working Groups Launched
Established 12 cross-campus working groups, co-led by campus IT leaders and DTS, to evaluate key areas of the university’s digital environment. These groups are developing recommendations to shape the future One IT operating model, strengthen shared and specialized services, and improve the overall campus digital experience.
Consolidation
Discovery Phase
Conducted comprehensive discovery across campus to capture insights on people, processes, technology, and security. This effort provides a shared understanding of UCLA’s current IT landscape to inform future planning and decision-making.
Consolidation
IT Consolidation Leads & IT Unit Leads Onboarded
IT Consolidation Leads and IT Unit Leads were onboarded as part of the One IT kickoff, with each unit leader selecting a designated point person to partner with DTS throughout the journey. These individuals serve as collaborative liaisons, helping align local priorities with enterprise standards while ensuring transparency and shared decision-making.
Consolidation
One IT Launched
One IT formally launched to establish a structured, enterprise-wide framework aligning distributed and central IT under shared standards, governance, and accountability. The launch marked the beginning of a discovery phase throughout FY26 to assess current-state services, roles, and readiness across units. Findings from this phase will inform a formal design in FY27, followed by phased implementation beginning in FY28. This approach ensures thoughtful sequencing and campus alignment to enable to the co creation of the future state operating model for campuswide IT.
Consolidation
Network Unification Design Complete
The unified network architecture design was finalized, integrating 72 previously segmented networks into a single enterprise backbone model. Extensive collaboration across campus ensured security, scalability, and operational readiness. This created the foundation for future implementation waves.
Digital Campus
UC Information Security Mandate
UCLA met systemwide cybersecurity requirements set by UCOP. This included formalized governance, vulnerability management, and compliance reporting. It marked a major maturity milestone in enterprise risk oversight.
Digital Campus
Day One of DTS Organization
IT Services officially transitioned to Digital & Technology Solutions (DTS). This public launch signified the completion of organizational transformation and the start of a modern enterprise IT era at UCLA. It was both symbolic and operationally significant.
Milestone
Incident Response & Unit Information Security Leads Established
UCLA formalized its incident response framework and established Unit Information Security Leads. This aligned campus with UCOP cybersecurity mandates. It strengthened institutional readiness and distributed accountability for cyber risk.
Digital Campus
HR IT Optimization
ServiceNow HRSD, JDXpert, and iCIMS were implemented to modernize HR operations. This streamlined service delivery, recruiting, and job classification workflows. The initiative improved compliance and employee experience campus-wide.
Digital Campus
Bruin Voice (for Campus) Complete
Campus telephony transitioned to Zoom Phone under the Bruin Voice initiative. This modernized communications infrastructure, eliminated legacy systems, and delivered recurring cost savings. It demonstrated enterprise modernization at scale.
Digital Campus
(8) Admin IT Consolidations
Eight administrative IT units transitioned into central IT as the first consolidation pilot. This validated the integration model and strengthened enterprise governance. Lessons learned informed future consolidations.
Consolidation
Center for Advancement in Teaching Consolidation | ATLAS Directive
The Center for the Advancement of Teaching’s technology-related functions were consolidated into central IT following a formal decision by the ATLAS Committee. This academic governance endorsement ensured that instructional technology operations, platform management, and related support were aligned under enterprise oversight while preserving faculty-centered teaching priorities. The consolidation strengthened sustainability, governance clarity, and long-term academic technology support in alignment with Digital Campus objectives.
Consolidation
New Organization Design
A redesigned IT organizational model was finalized based on service mapping, assessment data, and peer benchmarking. The structure clarified accountability across infrastructure, applications, security, and service management domains. It became the operating framework for future consolidation.
Consolidation
Disaster Recovery, Security and Software Central
Foundational resiliency and security initiatives were launched to strengthen UCLA’s enterprise posture. Disaster recovery capabilities were modernized, enterprise security tooling was standardized through the installation of Trellix, and Software Central was moved into ServiceNow to centralize large-scale vendor agreements, improve intake and lifecycle management, and optimize licensing costs. Together, these efforts reduced institutional risk, increased transparency, and reinforced financial and operational discipline ahead of broader transformation initiatives.
Digital Campus
Bruin Post | Digital Campus & Reimagine IT: Talent
A campus-wide communication formally announced both the launch of Digital Campus and the new Reimagine IT talent and organizational transformation strategy. The message outlined the vision for enterprise alignment, new roles and expectations, and the structural evolution of IT Services. It was jointly signed by the Executive Vice Chancellor & Provost and the Vice Chancellor of Administration in partnership with the CIO, signaling full institutional sponsorship and commitment to the transformation.
Consolidation
Bruin Learn Center of Excellence
A Center of Excellence was established to sustain and optimize the LMS platform beyond go-live. It centralized instructional technology expertise and governance. This ensured long-term operational stability and innovation capacity.
Digital Campus
CIO Message & Dashboard [Accountability Measures]
A structured executive communication cadence and dashboard were introduced to increase transparency around IT initiatives. Leaders could now view portfolio health, risk posture, and milestone progress in a standardized format. This elevated accountability across central IT.
Milestone
Executive IT Board Launched
A formal executive governance board was established to oversee major IT investments and risk management. This created a structured decision-making layer for enterprise technology priorities. It strengthened transparency and executive oversight.
Milestone
Bruin Learn Full Launch
Full campus rollout of Bruin Learn began, transitioning academic operations to the new LMS environment. The phased implementation ensured stability and user adoption. This milestone represented successful enterprise academic technology modernization.
Digital Campus
IT Strategic Partners Launched
IT Strategic Partners were designated across units to strengthen alignment between distributed IT and central governance. These leaders served as a structured communication bridge between schools and DTS. This formalized shared accountability and collaboration.
Milestone
Digital Campus Proposal
The Digital Campus roadmap was introduced to modernize UCLA’s technology foundation and enhance academic capabilities. Structured around strengthening infrastructure and advancing the mission, it created a multi-year transformation portfolio. This initiative formalized UCLA’s long-term digital modernization strategy.
Digital Campus
Final IT Recommendation
Final recommendations were published outlining improvements in IT Governance, IT Finance, IT Talent (Organization & Workforce), Technology Enhancements (Infrastructure & Applications), Information Security and Service Managment. This report formally articulated the transformation roadmap. It provided the strategic basis for consolidation and modernization initiatives that followed.
Milestone
Bruin Learn Pilot
UCLA launched a pilot of Canvas (Bruin Learn), initiating the transition from Moodle to a modern learning management platform. The phased approach allowed validation of integrations, training models, and academic readiness. This was the first major academic modernization under IT Services.
Digital Campus
27 Listening Sessions to Share Results
Twenty-seven campus listening sessions were conducted to validate the IT assessment findings and gather stakeholder feedback. Themes included governance clarity, transparency, local support concerns, and security expectations. These sessions directly shaped the design principles of the new IT organization.
Milestone
BTO Transition to IT
The Business Transformation Office transitioned into central IT, aligning major ERP and transformation programs under enterprise technology governance. This strengthened program management, organizational change management, and cross-functional coordination. It marked an early consolidation move toward centralized execution capability.
Consolidation
IT Assessment
A comprehensive IT assessment evaluated UCLA’s governance, service portfolio, financial transparency, talent model, and security posture. The findings identified fragmentation, duplication, and opportunities for enterprise alignment. This assessment became the foundational data set informing organizational redesign and Digital Campus strategy.
Milestone
EVCP Charge | Hub & Spoke
The Executive Vice Chancellor and Provost formally charged central IT with advancing a unified approach to campus technology governance and service delivery. This directive provided executive sponsorship and institutional mandate to evaluate and redesign how IT services were structured and delivered across UCLA.
Milestone
Established Campus-wide CIO
Lucy Avetisyan was appointed as Associate Vice Chancellor and Campus-Wide CIO to lead enterprise IT strategy across UCLA. This marked the beginning of a coordinated effort to modernize and align distributed and central IT organizations across the university. Her appointment reflected institutional recognition that effective technology governance and service delivery required not only executive-level leadership, but broad campus-wide alignment and partnership to fully realize the benefits of digital modernization.
Milestone
