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Understanding Your Bill

Your bill is issued monthly for chargeable products, features, services and usage. Different services are billed on different cycles, as shown below:

ServiceOne month in advanceCurrent Month: 21st of previous month - 20th of current monthPrevious 30 days
New Services×× 
Recurring equipment, line, circuit and feature charges × 
Authcode × 
All other charges ××

DTS' services are recharged directly to departmental accounts via the UCLA General Ledger. Sundry Debtor customers are billed via invoices distributed by UCLA Student Accounting Services.

How Do I Make a Change to My Bill?

Type of changeCustomer TypeHow to make it
Billing Statement Name ChangesUCLA DepartmentsMake your request via the Webcenter under "Bill/Display Name Change."
Sundry DebtorsEmail the information to billing@it.ucla.edu.
FAU Changes - Individual/GlobalUCLA DepartmentsMake your request via the Webcenter under "FAU Changes."

Note: In general, all of the requests listed above received prior to or on the 18th of the month will be processed for the current monthly billing statement.

Campus Billing
Email: billing@it.ucla.edu | Phone: (310) 267-HELP (4357)

Residence Telephone Services (RTS)
Email: rts@it.ucla.edu | Phone: (310) 206-5000