Overview
The operating model workstream is focused on how the network will be managed and how services will be delivered in the future state. This includes support pathways, ownership, governance, and the way Digital & Technology Solutions engages with local units over time.
Components of the Operating Model
Why
- Mission
- Values & Behaviors
- Customers
What
- Services and Capabilities
How
- Organization Structure
- Roles & Responsibilities
- Governance & Decisions
- Processes & Documentation
- Metrics and KPIs
- Tooling and Automation
- Funding and Charging
What Is Being Designed
- How support and service delivery will be provided to campus units and end users in the future state.
- The framework for strategic, tactical, and operational decisions across UCLA’s network ecosystem to ensure accountability, alignment with institutional goals, and effective stakeholder engagement
- How the performance of the network services will be measured, managed, and optimized to align operational performance with service-level agreements (SLAs) across various network service categories, enabling continuous improvement
- How rates, chargeback mechanisms, and cost recovery will operate in the future state
